After seeing how to configure transactional emails in Magento 2, in this article we will see how to configure sales emails in Magento 2. Specifically, we will see how to configure the following sections:
- Orders and Order Comments
- Invoices and Invoice Comments
- Shipping and Shipping Comments
- Credit Notes and Comments on Credit Notes
We will see how to define the email contact to be set as the sender, the email template to be used, and the contact to be copied to the message.
How to configure sales emails
- On the Admin panel, follow the path Stores -> Setting -> Configuration
- On the left panel, select Sales and click on Sales Email
- Open the section Order
- Set to Sales Email, Yes
- Choose the store email contact in the New Order Confirmation Email section.
- Choose the desired email template to send to registered customers, in the New Order Confirmation Template section
- Choose the template of the email to be sent to unregistered customers, in the section New Order Confirmation Template for Guests
- To send this email as a copy to other recipients, enter the desired email address in the Send Order Email Copy To section.
- Choose one of the emailing methods in the Send Order Email Copy Method:
- BCC: sends a "blind courtesy copy," i.e., a hidden knowledge copy, of the email. The email address put in the BCC copy will not be visible to the customer.
- Separate Email: sends a copy of the email as a separate email
- Open then Order Comments, Invoices, Shipment and Credit Memo and complete in the same manner as filled in for orders (see screen shot below):
- Save the configuration.
